COVID-19: (Updated November 2020)

Changes to the serivces at Summmercroft Surgery in light of Coronavirus (COVID-19):

The Surgery:

  •  The surgery door are locked and is operating a Safe Practice Policy this does NOT mean that the practice is closed. Meaning it is continuing to provide appropriate essential services under a different, but safe, operating model predominantly based on telephone and video remote consulting.


  • GPs triaging calls daily by telephone or video.
  • Only patients who have been clinically triaged and need to be seen by a GP will be invited in for an appointment at the surgery.
  • With the front door locked all week including for phlebotomy service – clinicians will let patients in one at a time.
  • Nurses will be performing all reviews over the phone – only seeing patients for baby immumnisations. Some patients may need to come in for shingles vaccine (if approaching 80 and cannot be deferred.) We would also encourage all patients to continue to attend for their normal screening tests, such as smear tests – our team have been offering these for some time now and it is important for your health that these tests continue to be carried out. Dressings managed over tel if possible and nurse will bring in as required.
  • Confirmation that the surgery will remain open on Easter Friday and Monday to support NHS.
  • Online appointment booking has been withdrawn, please contact the surgery if you require an appointment


  • Patient are required to nominated a pharmacy.
  • Please note there may be a delay in actioning your request, due to an increased workload.
  • The surgery is not permitted to issue more than the standard 2 months supply of medication. This is to avoid a shortage of medication.
  • Prescription requests can be made via post, online patient services, nominated pharmacy or by email


  • There may be a delay in processing your referrals.
  • There may be a reduciton in available services.
  • Hospitals have in place COVID-19 contingency plan, this may mean a delays in appointments or cancellation. Patient will be contacted regarding their referral in due course.

Obtaining an Isolation Note


COVID-19 Vaccine: The NHS will get in touch when it is your turn to be vaccinated – please do not contact the surgery before then

The first phase of the NHS COVID-19 vaccination programme has begun. However, initially the vaccination will be prioritised for those aged 80 years and over, care home workers and residents, and frontline health and care staff. These vaccinations will be delivered through a limited number of hospital and GP hubs. See this leaflet explaining who was chosen for the first group and why.

If you are in a priority group, when it is the right time you will receive an invitation to come forward for your vaccination.  For most people this will be a letter either from their GP practice or the national NHS. Some people might receive a text or phone call from their GP practice. This letter will include all the information you will need to book appointments, including your NHS number.

This is going to be a long-term programme and it will likely take until at least Spring before all high-risk groups have been offered a COVID-19 vaccine.

Please help us and do not contact the practice or other NHS services to get an appointment for a COVID vaccination until you get this letter. Please also continue to follow the national guidance to control the virus and save lives.

Information on the vaccine is available on

Phone Script:

The first phase of the NHS COVID-19 vaccination programme has begun. Please do not contact the practice or the NHS to ask for a vaccine – we will contact you. When you are contacted please attend your booked appointment. In the meantime, please continue to follow the recommended guidance including regularly washing your hands, wearing a mask and keeping a safe distance. Help us control the virus and save lives.