Working in 2020


In the COVID and post COVID world that we now all operate I, we wish to make it clear how we, as a practice, intend to operate safely but also how we expect our patients to act in their contacts with the surgery.


For us at Summercroft Surgery and also for GP’s nationally, how we deliver patient care, for now, will not be on the previous traditional model of face to face appointments with doctors and nurses.


Types of appointments


We will see patients face to face when this is deemed clinically necessary by the consulting clinician, but otherwise assessments with be made initially by telephone or video consultations.


Starting a video consultation


We have found that we cannot assess the same volume of patients by these methods as we did in the past. Consequently we will ask patients to make better use of other care pathways, particularly those where patients can self refer and don’t need to see a GP first.


What we will do

  • We will continue to strive to provide the best quality care we can for our patients.
  • We will endeavour at all times to maintain the best possible infection control procedures within the surgery building.
  • We will not routinely see patients unless they have been prior assessed by a member of our team.
  • We will wear appropriate levels of PPE as advised by World Health Organisation, PHE and NHS England.
  • Unless we are seeing a child or vulnerable adults who needs carer support, we will only provide a face to face appointment with the patient alone. Where a chaperone or assistance is needed this will be offered and discussed with the patient.

What we expect our patients to do

  • Patients will adhere to the current social distancing whilst in the building.
  • Patients will wear face coverings whilst in the building.
  • Patients will wait to be admitted to the building by a receptionist or follow the guidance given by the reception team.